Monitoring and Learning Officer (MLO) at New Incentives
New Incentives is a pioneer in a growing movement of giving small incentives to caregivers whose infants get immunized, while increasing awareness of the health benefits of childhood vaccinations.
We are recruiting to fill the position below:
Job Title: Monitoring and Learning Officer (MLO)
Location: Bauchi
Employment Type: Full-time
Job Summary
- We are seeking a Monitoring and Learning Officer to support the organization in conducting ongoing program quality assessments on New Incentives field activities.
- This position will review program implementation against organizational frameworks, assess protocol adherence, and evaluate stakeholder satisfaction.
- The ideal candidate works well independently, has excellent communication skills, and thinks critically.
- Success in this role will require proficiency in planning, organizing, and implementing field visits in a timely and professional manner.
- The ability to critically assess program quality and make targeted suggestions for improvement is imperative to success.
- Proficiency in Google Workspace (formerly G Suite) is preferred.
- Key Duties and Responsibilities
Ensures Program Quality in the Field:- Engages in several weekly field visits to disbursement and other activities
- Utilizes framework to assess program quality
- Assesses stakeholder and beneficiary satisfaction through qualitative interviews
- Document lessons learned and success stories
- Generate excellent reports on field activities
- Identify critical factors for success and support their translation into program policy.
Administrative and Field Related Roles:
- Assesses 2 clinics per day and reports back to the Expansion Coordinator via myday regarding their proficiency in customer service.
- Performs an in-depth review of field officers’ customer service, incorporated into training and, where relevant, protocol recommendations.
- Develop and implement training on customer service and the importance of good treatment of caregivers.
- Executes training for managers and field auditors on assessing customer service gaps.
- Equips staff with the skills needed to provide behavioral counseling intervention with beneficiaries. Strengthen and encourage interpersonal communication skills between health workers and the ABAE field officers.
- Reviews field officers’ performance dashboards to ensure a comprehensive understanding of field officers’ performance.
- Review clinic performance dashboards to ensure a comprehensive understanding of KPIs across all clinics.
- Report to the Expansion Coordinator on areas where refresher training is needed for field officers.
